I think there are four zones of return that are interesting to think about. I find it’s more useful to look at them as distinct states as opposed to a graduated line, because it’s easy to spend a lot of time and money on design but not move up in benefits the way you might [...]
Everyone is looking for useful, simple tactics and strategies for growing their business right now. Twitter has massive potential, but how do you use it?
There’s no hard rules and quite frankly, everyone uses it differently. The best ways though are nothing more than common sense. Don’t take yourself too seriously, listen to people, and then [...]



On the Distinction Between a Web Designer and a Web Developer
I’ve learned today that the “official” business class distinction between these two disciplines is whether you’re working in Photoshop or writing markup. It’s a somewhat troubling discovery to me since the developers I’ve worked with have had a great understanding of their back-end language of choice, and only had a rudimentary understanding of the best [...]